Free UK Shipping Extended!

Shipping & Returns

Shipping

Items are shipped via Royal Mail and are delivered within 10 working days. We are working with our suppliers to reduce the shipping time, who have been affected by COVID-19.

Shipping Costs

UK: Free

Europe: £7.60

USA: £5.00

Rest of World: £9.00

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@ibz.clothing.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping costs are at your own expense for returns and the item(s) are your responsibility until we receive them. You should obtain proof of postage or send via recorded delivery in case of any issues in getting the item(s) back to us.

You can always contact us for any return question at info@ibz.clothing.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Alternatively you can request an exchange by initiating a return and emailing info@ibz.clothing.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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